We’re listening — and improving every day
We understand that for many Americans, accessing HealthCare.gov has been an unpleasant experience. The initial consumer experience with HealthCare.gov did not meet the American people’s expectations. We are determined to improve.
Since the day we began, we’ve been collecting feedback from our customer service representatives, social media outlets, and hundreds of thousands of online surveys and comments. And we’re paying attention.
We’ve begun making improvements to respond to your feedback immediately, and we’ll keep doing so. Here are a handful of the most significant modifications we’ve made thus far:
- You may now look at plans and costs in your area without taking out an online application.
- Using an enhanced calculator, you can see if your income and household size qualify you for lower monthly premiums and out-of-pocket expenses.
- You can apply for coverage in one of four ways: over the phone, online, by mail with a paper application, or with the assistance of a live agent.
- We’ve been adding online educational content where you’ve told us you need it, such as how to estimate your income, account for people in your household, eligibility restrictions, and more.
Please continue to provide feedback on this blog post, any of our social media platforms, or by filling out the small “Was this page helpful?” poll found near the bottom of most pages on the site.
We won’t stop until every American in need of inexpensive, high-quality coverage has access to it, regardless of how they acquire it.
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About the Author: Maya Rodriguez
